The Leonard's Difference
Leonard’s Garage and Service Center is different, and you will know the difference from the moment you walk in our door.
Leonard’s philosophy is simple; never stop improving on customer service and quality.
Since 1972, we have listened to our clients and when they tell us we need to do something better, we do it.
In survey after survey, our clients have told us what is important to them. Things like:
- Honesty
- Integrity
- Highly personalized customer service
- Quality repair
- Convenience
- Professionalism
- Well trained staff
Leonard’s has incorporated client desires into the processes and procedures we use to manage our company each and every day.
Our processes and procedures include:
- Video surveillance to ensure honesty
- Client updates on repair jobs by 3pm each day
- Catering to each individual client’s special needs and requests. Our service advisors are prohibited from telling any client “no”. Our answer is always “yes”.
- Quality is assured by a quality supervisor. The supervisor must inspect every job using a 38 point quality control checklist. Our quality is backed-up by a superior12/12 nationwide warranty that includes free towing and roadside assistance.
- Leonard’s is convenient. We service all makes and models, so you don’t have to run all over town for repair. Many of our clients own several car brands and tell us they love dealing with the same car service company for all their service needs. We open 7am to 6pm six days a week. We also offer shuttle service, rental cars and after-hours drop-off.
- Leonard’s does not hire average people. We hire and train only the best folks in the industry. This may explain why our people have worked for Leonard’s an average of 10 years.
- Our training program is second to none and not just our technical training. Our people are thoroughly trained in our unique customer service and quality procedures.
Our managers, service advisors and technicians are dedicated to our customer service policy- We will make you happy, whatever it takes!
This runs counter to many in the automobile service community and it truly is what makes us different. Many new employees have commented that
Leonard’s takes better care of its clients that anyplace they have worked before.
Why do we go to such great lengths to make our clients happy? It’s simple, if we take great care of the client, the client will refer friends and family. In fact, over 80% of our business is from repeat and referred clients. Many times, we limit new clients to those who were referred by existing clients.
The level of service you can expect from Leonard’s can be compared to a fine restaurant or hotel. Our goal is to provide our clients with the absolute best car repair experience in Austin. All of Leonard’s clients know if the staff ever lets them down, one call to Leonard will result in satisfaction.
Look, we know you have thousands of auto repair choices. We know we have to do a better job than the other guys to earn your trust and referrals. We believe if you experience our service, quality and client perks that you will be back and refer your friends!
