Frequently Asked Questions
Can you give me a firm price over the phone?
Most of the time. Many shops will "low-ball" a price just to get you in the store. At Leonard's we prefer to have a Certified Technician properly diagnose the problem and provide you with a "to the penny" estimate. This service is usually performed in less than 30 minutes.
What kind of repair service do you offer?
At Leonard's, we pride ourselves in our Certified Technicians. Our Technicians have spent years learning their trade. We can perform any repair your vehicle needs.
How long will my repair take?
It depends on the extent of the repair and the availability of parts. We strive for "same day" repairs in all cases. If we cannot complete the repair, we can provide a rental at discounted rates.
Can I get an appointment for service?
In most cases. We can always make an appointment for the diagnosis. Once we know what is wrong and how long it will take, we can conform to your schedule.
How can Leonard's save me money?
Our specialists will help you determine the right course of action and search for the proper combination of quality and price. In the long run, our expert advice, honesty, preventative maintenance, exclusive offers and discounts work together to reduce the cost of car ownership.
What does free "consultation" mean?
Our Certified Technicians will check the problem at no charge. The free consultation will determine the proper course of action. If further diagnostics are required, we will provide "up-front" pricing.
Why choose Leonard's over the 600 other repair shops in Austin?
Leonard's has been in business since 1972. If we were not honest, sincere and trustworthy, we would not be here. The Johnson Family prides itself in the way business is done at our stores. Tens of thousands of Austinites have considered us worthy of their business! If you ever experience a problem at one of our stores, call Leonard personally. He will make you happy.