Get to Know Us & Experience the Leonard’s Difference in Auto Repair

Since 1972, Austin drivers have trusted Leonard’s Garage for all types of auto repairs, from engine rebuilds to oil changes. We believe it’s because Leonard’s Garage & Service Center is simply different than most auto repair shops in Austin, and you’ll know the difference from the moment you walk in our door. As a locally-owned and family-operated business, we offer personal, friendly service, and with over four decades of experience, our skill level is top-tier. We do not strive to be the largest auto repair shop in Austin, only the best.

Our managers, service advisers, and technicians are dedicated to our customer service policy:

We will treat every client with fairness, respect, dignity, and professionalism. We will always strive for 100% satisfaction. We will repair every vehicle right the first time. We will always strive for 100% quality.

Our mission is to provide world-class customer service and quality to our customers.

Our clientele consists of generations of loyal customers who have placed their trust in us for decades. They reflect our commitment to never stop improving on our mission, which is to provide world-class customer service and quality. We listen to our clients, and when they tell us we need to do something better, we do it. In survey after survey, our clients have told us what is important to them in an auto repair shop. Things like:

Knowing our clients’ values, our philosophy for success is simple: to deliver on those values! We incorporate our clients’ desires into the processes and procedures we use to manage our Austin, TX auto repair shop each and every day. Our processes and procedures include:

  • We are equipped with video surveillance to ensure honesty.
  • We provide client updates on repair jobs by 3 pm each day.
  • We cater to each individual client’s special needs and requests. Our service advisers are prohibited from telling any client “no.” Our answer is always “yes.”
  • Leonard’s Garage is convenient. We service all makes and models, so you don’t have to run all over town for auto repairs and maintenance. Many of our clients own several car brands, and tell us they love dealing with the same auto repair shop for all their service needs. We are open 7 am to 6 pm, Monday through Friday. We also offer shuttle service, rental cars, and afterhours drop-off.
  • Quality is assured by a quality supervisor. The supervisor must inspect every job using a 38-point quality control checklist. Our quality is backed by a superior 12 month/12,000-mile nationwide warranty that includes free towing and roadside assistance.
  • We do not hire average people. We hire and train only the best folks in Austin and the auto repair industry. This may explain why most of our mechanics and staff have worked for Leonard’s Garage an average of 10 years.
  • Our training program is second to none, and not just our technical training. Our entire team is thoroughly trained in our unique customer service and quality procedures.

Our tough, customer-driven policies run counter to many in the automotive service community, and are truly what make us different. (And our clients know if we ever let them down, one call to Leonard Johnson will get results!)

Speaking of Leonard Johnson, Meet the Johnsons!

Leonard’s Garage was established in 1972 by Leonard Johnson Sr., and is now operated by the Johnson family.

Leonard JohnsonPresident

Leonard Johnson is the President of Leonard’s Garage & Service Center. He has over 30 years of experience in automotive service. Leonard is also a retired Texas Peace Officer.

Eillene JohnsonVice President

Eillene Johnson is the Vice President of Leonard’s Garage & Service Center. She is also a realtor and former court reporter.

If you’d like to learn more about us, or schedule an appointment, call (512) 326-3474 today, and experience the Leonard’s Garage difference!

Learn More about Our ASE-Certified Technicians

One aspect of ensuring quality repairs and service for our clients is hiring only ASE-certified automotive technicians.

ASE Certification

What Does It Mean to Be ASE Certified?

ASE is the abbreviation for the National Institute for Automotive Service Excellence, an independent, nonprofit organization dedicated to improving the quality of auto repairs and service by testing and certifying mechanics across the United States. Since 1972, ASE has been the premier issuer of advanced professional automotive technician certifications.

When you entrust your vehicle to an ASE certified technician, you can be sure the mechanic working on your car or truck is, in fact, ASE certified. Simply, ASE does not certify entire auto repair shops, only individual mechanics. This means each of our technicians had to earn his or her certification for our shop to be ASE certified, which in turn means your car is in the hands of one of the most qualified professionals in the auto repair industry.

ASE Qualifications

The Qualifications…

When we say our technicians are among the most qualified in the auto repair industry we mean it. Only one in three technicians who take the ASE certification exam for the first time will record a passing score. In addition, there are over 40 specialty subcategories where technicians can earn additional certifications.

Not only must candidates for ASE certification pass an independent, comprehensive exam, they must also have accumulated two years of practical experience or one year of practical experience with a two-year degree in the field of auto repair. Once certified, mechanics must retake and pass an updated exam every five years to maintain a current ASE certification.

When you need a mechanic in Austin, call (512) 326-3474 to speak to one of the ASE certified technicians at Leonard’s Garage.